Help Center

How It Works

  • How does it work?

    Place your order online and mail in your home movies and photos to be digitized. It's just like Kodak's fil...

  • Is it safe?

    Yes. We're the leader for home movie and photo conversion. We've served over +150,000 families and created w...

  • Do you send back my originals?

    Yes! We always return your originals.

  • What do I get back?

    All of your originals returned safely in the same condition they were received. Depending on the service that...

  • Why use Southtree?

    We operate one of the largest and most successful home movie and photo digitizing operations in America. Over...

  • Why digitize?

    Your memories are fading - the time is now! Assuming your VCR hasn’t already “eaten” them, the average lifesp...

  • What if I can't print my order confirmation receipt?

    Order confirmation receipts are very important because they contain your information in a unique barcode and o...

  • Can you convert 110mm slides?

    We would love to help you transfer all slide formats but unfortunately we cannot accept 110mm slides. We are v...

  • Can I combine different formats in my order?

    You can customize your ordering in any way that you need to. We can process almost all videotape formats, slid...

  • How long have you been in business?

    We’re the company that cares about the work we do and the people we impact. Since our inception we’ve been foc...

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