Help Center

My Orders

  • How do I order?

    It's easy > Order online with our secure checkout.

  • How long does it take?

    Standard processing time is estimated at 6-8 weeks once your order arrives at our processing facility. We als...

  • How much does it cost?

    Our pricing is simple and affordable. Prices start at just $12.95 per tape, $15.95 per 50ft film reel, and 59¢...

  • Where do I send my order?

    Send in your orders to… Southtree 515 North Holtzclaw Avenue Chattanooga, TN 37404 **note: please place you...

  • How much is shipping?

    Great news! We offer $9.95 flat-rate return shipping for all orders! It includes your original items and you...

  • What form of payment do you accept?

    We accept all major credit cards including, Visa, American Express, MasterCard and Discover. You can place y...

  • Where are you located?

    +150,000 families have used our mail-in service from all across the country. You can get started with your ma...

  • How do I redeem my Groupon?

    You scored a big win! Groupon redemption codes are valid towards any of our services up to the dollar amount t...

  • Customer Support

    We're here to help! Do you have a question that you can't find an answer to in our Help Center? Not a problem...

  • Is there a time limit on my order?

    We are excited to get your memories preserved but understand that it takes time to get things together. There ...

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