What happens if my tape, reel, or audio is blank?

We know you meant to press record. It happens to the best of us!

Our technicians will spend time reviewing and checking your tape for footage. If our team finds that any of your tapes are blank, they'll include a note with each blank tape to let you know. When you receive your completed order, if any of your tapes were marked blank, we'll be happy to provide you with a refund.

If you would like to be issued a refund with Southtree, reach out to our Customer Support team here. If you prefer to speak to a representative over the phone, our number is (800) 656-6032. Our phone lines are open Monday through Friday 8am to 6pm EST, and from 11am to 4pm EST on Saturday and Sunday.

Just let us know your order number and which item was blank, and we'll be more than happy to help out!

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