As an add-on in the checkout process, we provide professional tape repair for $24.95. A technician will review your tape and by hand fix any physical issues necessary to get playback. If your case or the video tape inside the case is damaged physically, we can splice the tape or replace the case. We'll do what we can to repair it and recover your treasured memories, free of charge.
Keep in mind that while there are many things we can do to fix your tape, fixing moldy or water damaged tapes is not something we have mastered yet.
Nature's cycle will run its course and unfortunately, water damage and mold are a part of that cycle. If your tapes are moldy or have water damage, we are likely unable to transfer them for you.