Can you digitize a broken tape?

Professional tape repair is included in the cost of your order! A technician will review your tape and hand-fix any physical issues necessary to get playback. If your case or the video tape inside the case is damaged physically, we can splice the tape or replace the case. We'll do what we can to repair it and recover your treasured memories, free of charge.

Keep in mind that while there are many things we can do to fix your tape, fixing moldy or water damaged tapes is not something we have mastered yet. Nature's cycle will run its course and unfortunately, water damage and mold are a part of that cycle. If your tapes are moldy or have water damage, we will not be able to transfer them for you.

If one of your tapes is broken, be sure to mark it with a sticky note so our team knows to send it to the repairs department first!

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