Why haven't I seen an order update in a few days?

We often say preserving these treasures is more of an art than a science. Processing time is based on volume and the details of each order, such as the particular format of the tapes or film provided, and if there are any hands-on troubleshooting needed for each tape to get a quality conversion.

Orders are processed in the order they are received. If you haven't seen an update in a few days, odds are there's a queue of orders in front of your order for that specific format type. You'll be on deck soon!

Standard order processing is 6-8 weeks once the order is received in our processing facility.

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