The Southtree ordering process is very simple, from start to finish.
When you're ready to order, head over to southtree.com/order. Place your order online and mail in your home movies and photos to be digitized.
It's just like Kodak's film developing process from the past, with the aid of today's advancements, like barcodes and tracking numbers of shipping packages. Technology is awesome.
Before sending in your items, be sure to place your order online first. We cannot accept orders that have not been placed online.
When packaging up your order, be sure to include your order number as well, so we know exactly who it belongs to!
Make sure you retain your tracking information, no matter what carrier you use.
When you're ready to ship out your box, our address is:
515 North Holtzclaw Avenue
Chattanooga, TN 37404
After we receive your order, our standard processing time is estimated at 6-8 weeks once your order arrives at our processing facility.
We believe in quality, so we do everything by hand and we won’t compromise. We want to ensure the best quality digitizing experience.
Certain specialty formats require additional processing time, and during peak processing seasons processing time can be extended.
We provide online order tracking so you can always monitor your order while it is in our facility. To track the progress of your order, head on over to southtree.com/order-tracking and enter your ZIP code and order number.
Once we've completed your order, we'll ship it back to you! You'll receive your tracking information in an email, and after that, there's only a few more days until it's on your doorstep!