In addition to email updates, we also have a tracking system built into our website. You can check the status of your order by visiting www.southtree.com/Order-Tracking.
Simply enter your order number and zip code, and you will be able to see real-time updates on where you order is in production. There's even an order timeline showing the next steps before your order is completed and shipped back to you.
Our Customer Support Team is also always happy to provide an update. You can reach them via email at firstname.lastname@example.org or by phone at (800) 656-6032. Our phone support hours are Monday–Friday, 8 AM–midnight EST, and Saturday–Sunday, 9 AM–4 PM EST.