In addition to email updates, we also have a tracking system built into our website. You can check the status of your order by visiting www.southtree.com/Order-Tracking.
Simply enter your order number and email address and you will be able to see real-time updates on where you order is in production. There's even an order timeline showing the next steps before your order is completed and shipped back to you.
Our Customer Support Team is also always happy to provide an update. You can reach them via email at email@example.com or by phone at (800) 656-6032. Our phone lines are open Monday through Friday 8am to 6pm EST, and from 11am to 4pm EST on Saturday and Sunday.