What’s your return policy?

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Think we missed something? Simply contact us at info@southtree.com to let us know. If we can’t fix it, we're happy to provide a refund or credit. No hassle!

We accept returns within 30 days of completion of an order. Though we are not obligated to do so, we sometimes take returns past the 30-day window, depending on the issue. If you believe you are entitled to a return even though the 30-day window has expired, please contact our Customer Support team.

If a return is set up, within 30 days, to address issues that resulted from our conversion process, we will not charge any additional fees for review, return shipment, or re-transfers.

If the material is not transferrable due to age, fragility, format, damage, or any other condition we are not responsible for, a refund of the transfer price will be provided to you, and if possible, your original materials will be returned. In that case, though, we do not cover the cost of shipping a return order back to our facilities.

Please see our Terms & Conditions for more information.

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1 comment

  • Comment author
    Gregg Moscoe

    I got it back sooner than I anticipated, which is a good thing.

    Unfortunately one of the cassettes was blank, so I ended up paying for that, which is unfortunate. No way for me to ascertain that, since I don't have a Hi+8 camera anymore.

    I would appreciate a credit applied to my account, since my next order, which was 35 mini-DVs, is currently in process. And then my next order was for two mini DVs, with a third mini DV and a VHS added on.


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