What do I do if I see an unauthorized charge to my credit card?

We are very sorry. An unauthorized charge is never something we intend, and we want to help you get it sorted out right away.

If there is a charge to your card that you did not authorize, please contact our Customer Support team by email at info@southtree.com. If you prefer to speak to a representative, we offer phone support at (800) 656-6032. Our phone lines are open Monday through Friday 8am to 6pm EST, and from 11am to 4pm EST on Saturday and Sunday. Call us, we'd love to help get your issue resolved.


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