What do I do if I see an unauthorized charge to my credit card?

We are very sorry. An unauthorized charge is never something we intend, and we want to help you get it sorted out right away.

If there is a charge to your card that you did not authorize, please contact our Customer Support team by email at info@southtree.com. Or, if you prefer to speak to a representative, we offer limited phone support at (800) 656-6032. Our phone lines are open Monday–Friday, 8 AM–midnight EST, and Saturday–Sunday, 9 AM–4 PM EST. Call us, we'd love to help get this resolved.


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