What do I do if I see an unauthorized charge to my credit card?

We are very sorry. An unauthorized charge is never something we intend, and we want to help you get it sorted out right away.

If there is a charge to your card that you did not authorize, please contact our Customer Support team by email at info@southtree.com. Or, if you prefer to speak to a representative, we offer limited phone support at (800) 656-6032. Our phone lines are open Monday–Friday, 10 AM to 4 PM Eastern. Call us, we'd love to hear from you and help get this resolved.


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