What do I do if I see an unauthorized charge to my credit card?

We are very sorry. An unauthorized charge is never something we intend, and we want to help you get it sorted out right away.

If there is a charge to your card that you did not authorize, please contact our Customer Support team by email at info@southtree.com. If you prefer to speak to a representative, we offer phone support at (800) 656-6032. Our phone support hours are 10am to 6pm EST seven days a week. Call us, we'd love to help get your issue resolved.


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