What's your cancellation policy?

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  • Updated
  • If your custom Southtree box has not been fulfilled yet, our team can help cancel your order and issue a full refund. 
  • If we’ve already created and shipped your custom Southtree kit, you can cancel and receive a refund, less shipping and a cancellation fee, within 30 days of your order date.
  • If you’ve already sent us your Southtree kit filled with analog media, your order cannot be canceled. 
  • If you've purchased an E-deal or General Spending voucher you no longer wish to redeem, please reach out to us within 10 days of purchase to receive a refund. 


Please reach out to our team if you’d like help canceling your order or have other questions!



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