What's your cancellation policy?

• If your custom Southtree box has not been fulfilled yet, our team can help cancel your order and issue a full refund. 
• If we’ve already created and shipped your custom Southtree kit, you can cancel and receive a refund, less shipping and a cancellation fee, within 30 days of your order date.
• If you’ve already sent us your Southtree kit filled with analog media, your order cannot be canceled. 
• If you've purchased an E-deal or General Spending voucher you no longer wish to redeem, please reach out to us within 10 days of purchase to receive a refund. 

Please reach out to our team if you’d like help canceling your order or have other questions!

Info@southtree.com