Why is there blue screen on my files?

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  • Updated

Great question! 

When we convert your items, we make sure to convert them from the very beginning to the very end. This means that if there is blank space on the originals, that will show up on the digital copies as well. These blank spaces show up on digitized media as blue screens. 

If you get the thumb drive or digital download with your order, you will receive files that are completely editable. You can easily trim any of the blue screen from your treasured memories! Unfortunately, DVDs are not able to be edited. 

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