Why are my audio reels split into multiple files?

This is a really great question, and there are a couple reasons as to why. 

1. Better compatibility with Cloud platforms.
2. Better compatibility with USB storage.
3. Better compatibility with CDs, at maximum quality.

The first reason is that some Cloud platforms have file size limits. While we offer files through Google Drive as an option with your order, not all our customers want that and prefer to share their audio files themselves. Many Cloud platforms have file size or time limits they impose on digital files. Our digital files should generally fall within these limits.

The second reason is that, while we use exFAT, FAT32 is the most popular format for USB storage that our customers use at home. FAT32  imposes a 4GB file size limit. We encourage all our customers to back up their digital files, and to best ensure our customers are able to do that, we want to make sure we stay within that 4GB limit.

The third and last reason is to ensure that our customers who choose to make their digital files made into CDs receive the highest quality CDs. We burn all our CDs at the maximum possible quality, which means a maximum of 70 minutes can be fit onto a CD. If your reel runs longer than 70 minutes, you will receive multiple CDs.

As a general rule, our digitization process creates files that are about 70 minutes long, as their maximum length per file. So if your audio reels are longer than 70 minutes, you will receive multiple files per audio reel.