Products and Services

• What will I receive back when I purchase a reel-to-reel USB thumb drive or digital download?
• What will I receive back when I purchase a reel-to-reel CD set?
• Which storage option is best?
• I need my digital download link. How do I get it?
• Can you transfer my personal DVD or mini DVD to a digital file?
• How can I Live Chat with Southtree?
• Why is there blue screen on my files?
• Do you clean film before you digitize it?
• Can you convert my film reels?
• Why is there extra blank footage on my digital files?
• Can you color correct my film?
• Why does my film jump around?
• Why does my tape play fine in my player, but my DVD looks lower quality?
• My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?
• How can I edit my audio digital files?
• What can I do with my digital files, and how do I edit them?
• Why can't I change the names of my files in Google Drive?
• What are the weird lines at the bottom of my tape?
• Can you combine my tapes onto a single DVD?
• My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?
• Why won’t my digital files work in iMovie?
• What is optical sound, and can you capture it from my 8mm or 16mm film reels?
• What is tracking?
• Do you offer bulk pricing?
• How do I play my DVDs/CDs?
• What are the film reel sizes you accept?
• Can I add a USB thumb drive to my order?
• Can I submit multiple promo codes on a single order?
• Can you scan old newspaper or yearbook articles?
• I would like to change or add items to my order. What should I do?