How It Works

• Can you convert my tapes? Is it a high quality transfer?
• How do Southtree Groupon vouchers work?
• What are the dimensions of your boxes?
• Is it safe to send my order in right now with everything related to COVID-19 going on?
• Are you still open and taking orders during COVID-19?
• Are things delayed due to COVID-19?
• Can I play my thumb drive on my TV?
• Why are my audio reels split into multiple files?
• Why are my tapes split into multiple files?
• Why is my film reel split into multiple files?
• How does Southtree digitization work?
• How do I access my thumb drive files?
• How do I prep my film before sending?
• What is the video quality?
• What is your privacy policy?
• Do you repair film?
• Can I send my photo items to you in albums, frames, cases, carousels, or sleeves?
• Does my Southtree Box expire?
• Do you offer gift certificates?
• Do you provide services internationally?
• How do I unsubscribe from texts and/or emails?
• What is the price of an extra item?
• Can I drop off my media in person?
• Do you ship to Hawaii and Alaska?
• Can you convert 110 Format Slides?
• Why should I digitize my home videos and photos with Southtree?
• What do I get back?
• Do you send back my originals?
• Is it safe?