# southtree

> Public Help Center articles for southtree.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How does Southtree digitization work?](https://help.southtree.com/en-US/how-does-southtree-digitization-work-314699.md): What does Southtree have to do with digitization and what’s a Southtree Converter Box? Great questions, let’s answer them!. What is digitization?. Digitization is taking old home analog media - things like pictures, videotapes, and film - and turning
- [Can you convert my tapes? Is it a high quality transfer?](https://help.southtree.com/en-US/can-you-convert-my-tapes-is-it-a-high-quality-transfer-314669.md): Yes! We convert most consumer video tapes. Our digitizing process produces a digital video that remains faithful to the original footage, as we aim to achieve a one-to-one quality match. We deliver your digital videos on high quality DVDs and/or mp4
- [Can I play my thumb drive on my TV?](https://help.southtree.com/en-US/can-i-play-my-thumb-drive-on-my-tv-314684.md): Our thumb drives are formatted specifically for computers, so while it is possible that the thumb drive we create will work in your smart TV, we cannot guarantee that it will. In fact, sometimes plugging your thumb drive into your smart TV will cause
- [Why are my audio reels split into multiple files?](https://help.southtree.com/en-US/why-are-my-audio-reels-split-into-multiple-files-314691.md): This is a really great question, and there are a couple reasons as to why. 1. Better compatibility with Cloud platforms.2. Better compatibility with USB storage.3. Better compatibility with CDs, at maximum quality.The first reason is that some Cloud
- [Why are my tapes split into multiple files?](https://help.southtree.com/en-US/why-are-my-tapes-split-into-multiple-files-314693.md): This is a really great question, and there are a couple reasons as to why. 1. Better compatibility with Cloud platforms.2. Better compatibility with USB storage.3. Better compatibility with DVDs, at maximum quality.The first reason is that some Cloud
- [Why is my film reel split into multiple files?](https://help.southtree.com/en-US/why-is-my-film-reel-split-into-multiple-files-314695.md): Excellent question! Sometimes, due to the age of the reel, it is necessary to stop the recording and repair any damage from bad film, or old splices before proceeding.This normally happens when a splice in the reel comes undone during the transfer. S
- [How do I access my thumb drive files?](https://help.southtree.com/en-US/how-do-i-access-my-thumb-drive-files-314701.md): Using your thumb drive is as simple as plug and play!. From there you can enjoy your converted memories!
- [What is the video quality?](https://help.southtree.com/en-US/what-is-the-video-quality-314704.md): There's a lot of factors to take in when it comes to video quality. Here's some helpful definitions. Given these definitions, what does that mean for your digitized videos?. Your digitized tapes will be converted to 480p at about 24-29 frames per sec
- [What is your privacy policy?](https://help.southtree.com/en-US/what-is-your-privacy-policy-314714.md): Great question!. Given that we are handling our customers' precious and personal memories, privacy is of utmost importance to us. We've crafted an extensive privacy policy that you can look at here.
- [Do you repair film?](https://help.southtree.com/en-US/do-you-repair-film-314716.md): Our repair service is limited to splicing; we don't offer a comprehensive film repair service. We recommend having any major repairs done prior to sending in your film. If we’re unable to digitize your film, our technicians will leave a note on it. W
- [Can I send my photo items to you in albums, frames, cases, carousels, or sleeves?](https://help.southtree.com/en-US/can-i-send-my-photo-items-to-you-in-albums-frames-cases-carousels-or-sleeves-314722.md): Unfortunately not. We require that photos, slides, and negatives be sent loose leaf, in groups of 25, packaged in ziploc style baggies or envelopes. Each group of 25 photos/slides/frames should then be labeled with one of the provided barcode sticker
- [Does my Southtree Box expire?](https://help.southtree.com/en-US/does-my-southtree-box-expire-314726.md): We completely understand that life happens and you might forget about your Southtree box. No need to worry! We don't want your purchase to go to waste. There is, however, an expiration date for your box and your prepaid shipping label. Your pre-paid
- [Do you offer gift certificates?](https://help.southtree.com/en-US/do-you-offer-gift-certificates-314728.md): We offer E-Deals — our digital version of a gift certificate.E-Deals are printable vouchers that can be given as gifts to other people (or to treat yourself)! Our vouchers cover the cost of conversion and the digital download. DVD/CD sets and thumb d
- [How do Southtree Groupon vouchers work?](https://help.southtree.com/en-US/how-do-southtree-groupon-vouchers-work-314674.md): Groupon vouchers can be a great way to get an awesome deal on Southtree services! You can find information below on how they work, along with important information on terms of use and restrictions. What types of Groupon vouchers are available?. There
- [Do you provide services internationally?](https://help.southtree.com/en-US/do-you-provide-services-internationally-314730.md): We do not ship internationally at this time. We currently fulfill orders within the contiguous U.S. only. Southtree does not ship to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses or P.O. boxes.
- [How do I unsubscribe from texts and/or emails?](https://help.southtree.com/en-US/how-do-i-unsubscribe-from-texts-and-or-emails-314732.md): We're sorry to see you go! But we understand wanting to receive fewer notifications. To Unsubscribe from Text Messages. If you'd like to stop receiving texts messages, just reply to the last text message you received from us with the word STOP. This
- [What is the price of an extra item?](https://help.southtree.com/en-US/what-is-the-price-of-an-extra-item-314738.md): Extra items are only $12.00 each. We provide extra barcodes with every Southtree Box, giving you the flexibility to send in extra items. Just apply the additional barcodes to the extra items and include them in your Southtree Box, and you're set!. On
- [Can I drop off my media in person?](https://help.southtree.com/en-US/can-i-drop-off-my-media-in-person-314825.md): That's a great question! We require that you place an order here and ship your items to us after receiving your Southtree shipping box in the mail. In order to ensure that our service is as efficient and safe as possible, we do not accept hand-delive
- [How do I get the digital files on my computer?](https://help.southtree.com/en-US/how-do-i-get-the-digital-files-on-my-computer-314941.md): Moving the digital files to your computer is as easy as dragging and dropping them! Simply insert your Digital Copy disc or USB thumb drive into your computer, wait a second for it to load, and then drag and drop them wherever you like. Because of ho
- [What are the dimensions of your boxes?](https://help.southtree.com/en-US/what-are-the-dimensions-of-your-boxes-314676.md): Great question!. We'd first want to clarify that the dimensions don't determine how many items you can send in, as you pay up front for a pre-selected number of items to be converted. Additionally, you don't necessarily have to use our box! If you ha
- [Can you convert 110 Format Slides?](https://help.southtree.com/en-US/can-you-convert-110-format-slides-314971.md): Yes! At this time, we are able to convert the following photo formats:
- [Do you send back my originals?](https://help.southtree.com/en-US/do-you-send-back-my-originals-314975.md): Absolutely!. We understand how important, and even irreplaceable, your originals items are. So we always make sure to return your original items with your completed order.
- [Is it safe?](https://help.southtree.com/en-US/is-it-safe-314977.md): Yes!. We're the le
- [What do I get back?](https://help.southtree.com/en-US/what-do-i-get-back-314973.md): Through our trusted shipping partner, your Southtree order will be returned to you once the digitization process is complete. We provide tracking information with updates the whole way, letting you know where your order is in the process. In your com
- [What's the format of the digital files?](https://help.southtree.com/en-US/what-s-the-format-of-the-digital-files-314945.md): Great question!. We encode videos in MPEG-4, mirroring the quality of your original media as closely as possible. Audio tapes and reel-to-reels are saved as WAV files, while photos are saved as JPEG images. The MPEG-4, or MP4, files are a common vide
- [I have an iPad or newer computer - I don't want DVDs](https://help.southtree.com/en-US/i-have-an-ipad-or-newer-computer-i-don-t-want-dvds-314925.md): Awesome! DVDs were great in the 2000s, but times have changed. Thumb drives or digital download are a great way to share your memories with friends and family. By selecting one of these options, you will receive back your files in a digital format, r
- [Do you ship to Hawaii and Alaska?](https://help.southtree.com/en-US/do-you-ship-to-hawaii-and-alaska-314919.md): Currently, Southtree only offers services to the continental United States. We cannot ship to Hawaii or Alaska.
- [What formats do you convert?](https://help.southtree.com/en-US/what-formats-do-you-convert-314931.md): Formats. We convert almost all consumer formats of videotapes, photos, film reels, and audio. If you bought it from a big box store, odds are we can digitize it! Here's a full list of formats we can digitize:. Videotapes:. A note on foreign tapes: We
- [Why should I digitize my home videos and photos with Southtree?](https://help.southtree.com/en-US/why-should-i-digitize-my-home-videos-and-photos-with-southtree-314972.md): Your memories are fading — the time to preserve them is now!. Assuming your VCR hasn’t already “eaten” them, the average lifespan of your home videotapes is only 15 years! Slides begin to degrade at around 20 years.We operate one of the largest and m
- [How many DVDs/CDs will I receive if I select the disc set?](https://help.southtree.com/en-US/how-many-dvds-cds-will-i-receive-if-i-select-the-disc-set-314672.md): The type and number of discs you receive will depend on what types of media items you send in. Video Tapes:. Each tape will be converted to its own DVD disc. Normally the tape can fit on a single disc, but some longer tapes may need to be split up on
- [How do I use my thumb drive or digital download?](https://help.southtree.com/en-US/how-do-i-use-my-thumb-drive-or-digital-download-314943.md): Thumb drives and digital download are a delivery method for your memories, and many of our customers love them! It's not Thanksgiving or Christmas every weekend, and that makes it difficult to gather your friends and family around the TV to view DVD
- [What aspect ratio are videos digitized to?](https://help.southtree.com/en-US/what-aspect-ratio-are-videos-digitized-to-314670.md): Given the nature of our digitization process, all video transfers will be in 4:3 aspect ratio, regardless of the original aspect ratio. The majority of tapes are natively 4:3, so they will look just as they did when originally recorded. In some rare
- [What is digital download?](https://help.southtree.com/en-US/what-is-digital-download-314711.md): Digital download is a secure cloud-based form of storage, perfect for safekeeping and easy access! We will email you a Google Drive link where your movies, photos and audio files will be uploaded and stored. When you open the link, you’ll see all of
- [What if my tapes aren't full?](https://help.southtree.com/en-US/what-if-my-tapes-aren-t-full-314718.md): Great question!. We charge by the number of items, regardless of your tapes’ length or format. For example, a tape with six hours of footage will be counted the same as a tape with five minutes of footage. Pricing by item count enables us to streamli
- [What resolution do you digitize tapes to?](https://help.southtree.com/en-US/what-resolution-do-you-digitize-tapes-to-314741.md): We convert all tapes to 480p resolution. Most tapes were captured in that resolution, so most of the time, it is a straight, 1 to 1 transfer. There are a few select tapes that were recorded in 720p or 1080p resolution (such as some Mini DV tapes), wh
- [Why won't my photo disc play on my DVD player?](https://help.southtree.com/en-US/why-won-t-my-photo-disc-play-on-my-dvd-player-314752.md): That's a great question!. DVD stands for digital video disc. Since photos are not a video format, they are not converted to a DVD. Instead, photos are converted to a photo CD, designed for use on a computer, not a DVD player. This disc will not be pl
- [Do you repair broken tapes?](https://help.southtree.com/en-US/do-you-repair-broken-tapes-314758.md): Great question!. Our repair service is limited to splicing; we don't offer a comprehensive tape repair service. We recommend having any major repairs done prior to sending in your tapes.When we can't digitize your tape, our technicians will affix an
- [There’s some weird tracking at the bottom of my tapes. What is that?](https://help.southtree.com/en-US/theres-some-weird-tracking-at-the-bottom-of-my-tapes-what-is-that-314765.md): That’s a great question! They are called Overscan lines, and they have a lot to do with Title Safe. Back in the heyday of analog media, not all of the information recorded on a tape ended up being viewable on your TV. Title Safe is one of three porti
- [How do you count film reels?](https://help.southtree.com/en-US/how-do-you-count-film-reels-314810.md): That's a great question!. Each individual reel counts as one item, regardless of its length or format. If you have smaller films spliced together on a larger reel, it will still only count as one item. We are able to convert any size of a film reel,
- [What format are the digital files on my USB thumb drive or digital download?](https://help.southtree.com/en-US/what-format-are-the-digital-files-on-my-usb-thumb-drive-or-digital-download-314821.md): Digital files are a great way to share your memories with friends and family! By selecting the thumb drive or digital download option at checkout, you will receive back your files in a digital format, ready to share and use on your computer. What are
- [Do you convert copyrighted material?](https://help.southtree.com/en-US/do-you-convert-copyrighted-material-314923.md): We’d love an opportunity to digitize your memories, but when it comes to copyrighted material, the issue is a little more complicated. When you submit your order to us, you are indicating that you are not acting in violation of any copyright laws by
- [I have an iPad or newer computer - I don't want DVDs](https://help.southtree.com/en-US/i-have-an-ipad-or-newer-computer---i-dont-want-dvds-790033.md): Awesome! DVDs were great in the 2000s, but times have changed. Thumb drives or digital download are a great way to share your memories with friends and family. By selecting one of these options, you will receive back your files in a digital format, r
- [Do you convert foreign or PAL tapes?](https://help.southtree.com/en-US/do-you-convert-foreign-or-pal-tapes-314927.md): Yes! We’ll convert your foreign (PAL or SECAM) videos to US (NTSC) DVDs at no extra charge. The PAL formats we can handle are:
- [Will the DVDs/CDs play in my DVD player?](https://help.southtree.com/en-US/will-the-dvds-cds-play-in-my-dvd-player-314929.md): Our DVDs are region free and copyright free. They are formatted to work in a DVD player. While it is possible that our DVDs will work on Blu-ray players (if those players are formatted to play DVDs), gaming consoles, or DVD-capable computers, it is
- [Will all of my digital files fit onto one thumb drive?](https://help.southtree.com/en-US/will-all-of-my-digital-files-fit-onto-one-thumb-drive-314933.md): In short, yes it will all fit. Our system ingeniously calculates the USB Thumb Drive size your order needs based on the number of items you're sending in. And in the rare instance that all your files don't end up fitting on the USB Thumb Drive you or
- [Can I copy the DVDs/CDs that you create?](https://help.southtree.com/en-US/can-i-copy-the-dvds-cds-that-you-create-314935.md): Absolutely! Our DVDs are region free and copyright free, allowing you to do whatever you want with them! Any copy service near you with a one-to-one disc copying machine will be able to provide copies of our DVDs. The digital files on a thumb drive o
- [Can you copy my personal DVD to a video or digital file?](https://help.southtree.com/en-US/can-you-copy-my-personal-dvd-to-a-video-or-digital-file-314937.md): Unfortunately, no. While we would love to help duplicate or copy your personal DVDs, our service just transfers analog media to a digital format. That means we do not handle anything already in a digital format, like DVDs. Keep an eye on our website
- [Do you offer editing services?](https://help.southtree.com/en-US/do-you-offer-editing-services-314939.md): Our services do not include editing. If you are interested in editing your converted media, we recommend purchasing a thumb drive or digital download. The thumb drive or digital download are just another delivery method for your memories, and many of
- [What will I receive back when I purchase a reel-to-reel USB thumb drive or digital download?](https://help.southtree.com/en-US/what-will-i-receive-back-when-i-purchase-a-reel-to-reel-usb-thumb-drive-or-digital-download-314687.md): Excellent question! In short, you’ll get back your original reels with all the WAV files made from them.We record every reel from start to finish to ensure we capture every second of your audio, and unless that reel is blank, we make sure every secon
- [When will I get my refund?](https://help.southtree.com/en-US/when-will-i-get-my-refund-314817.md): Refunds take between about 5-10 days, you will see your refund go back onto the account that you used to make your original purchase.
- [What’s your return policy once my items have been digitally preserved?](https://help.southtree.com/en-US/whats-your-return-policy-once-my-items-have-been-digitally-preserved-314819.md): Think we missed something? We make returns super easy. Simply contact us to set up a review! We accept returns within 30 days of completion of an order. An order is considered complete from the day our team hands the product to the shipping carrier f
- [How do I receive a refund for my order?](https://help.southtree.com/en-US/how-do-i-receive-a-refund-for-my-order-314837.md): We're here to help. All you need to do is contact our Customer Support Team by sending an email to info@southtree.com.Alternatively, if you prefer to speak to a representative over the phone, you can reach us at 423-228-2274. Our phone support hours
- [Can I combine multiple promo codes on a single order?](https://help.southtree.com/en-US/can-i-combine-multiple-promo-codes-on-a-single-order-315038.md): Unfortunately, no.We are not able to combine promo codes — there's a limit of one per order. This includes third party promo codes, such as Groupons. However, giving the gift of Southtree is a great idea! If you have multiple codes and can only use o
- [How do I redeem my promo code?](https://help.southtree.com/en-US/how-do-i-redeem-my-promo-code-315040.md): Entering your promo code is easy!. Promo codes are valid towards any of our conversion services up to the dollar amount or percentage they are worth. To use your promo code, first, choose what format you want to digitize. Second, count how many of th
- [Can I have a refund if I missed the sale or the price of an item dropped?](https://help.southtree.com/en-US/can-i-have-a-refund-if-i-missed-the-sale-or-the-price-of-an-item-dropped-314823.md): If you contact our Customer Service team within 7 days of your original purchase, we'd be happy to adjust the sale and refund you the difference!
- [How do I prep my film before sending?](https://help.southtree.com/en-US/how-do-i-prep-my-film-before-sending-314703.md): Before sending in your film, it may be a good idea to follow some of these preparatory steps. Prepping your film starts by ridding your media from decades worth of dust bunny infestation. The best way to do this is to blow off your film with a can of
- [Do you clean film before you digitize it?](https://help.southtree.com/en-US/do-you-clean-film-before-you-digitize-it-314740.md): Great question! At this time, we do not offer a film cleaning service. We recommend cleaning your film before sending it in for the best conversion possible. We do a straight transfer, so the quality and condition of your film will directly inform th
- [We appreciate your feedback!](https://help.southtree.com/en-US/we-appreciate-your-feedback-314686.md): We're so excited to hear that you've had a great experience with Southtree. Let others know how easy it is by leaving a review!. Leave a Review on Google:. Leave a Review on SiteJabber:. Your feedback will help the next family looking to preserve the
- [How should I clean my photos?](https://help.southtree.com/en-US/how-should-i-clean-my-photos-314697.md): Great question! Cleaning your photos is a fun and easy thing to do while reviewing your items before shipment. Before getting into specifics, it’s best to clean photos while wearing cotton or latex gloves, to avoid leaving fingerprints. Additionally,
- [Where can I leave feedback?](https://help.southtree.com/en-US/where-can-i-leave-feedback-314713.md): We're so excited to hear that you had a great experience with Southtree!. Would you be willing to share your experience with others by writing a review?. Leave a Review on Google:. Leave a Review on SiteJabber:. Your feedback will help the next famil
- [What's your cancellation policy?](https://help.southtree.com/en-US/what-s-your-cancellation-policy-314787.md): Please reach out to our team if you’d like help canceling your order or have other questions!. Info@southtree.com
- [How do I safeguard my USB thumb drive?](https://help.southtree.com/en-US/how-do-i-safeguard-my-usb-thumb-drive-314806.md): A USB thumb drive is a great way to get your digitized, future-proof, and ready-to-relive memories back. There are a couple of things you can do to make sure your USB thumb drive works for years to come:
- [How do I backup the digital files on my USB Thumb Drive?](https://help.southtree.com/en-US/how-do-i-backup-the-digital-files-on-my-usb-thumb-drive-314808.md): Creating a backup of your precious recorded moments is a great insurance policy in case anything happens to your original USB Thumb Drive. We recommend storing copies of your digital files in two or more places. You can even keep copies on a second c
- [What’s your return policy?](https://help.southtree.com/en-US/whats-your-return-policy-314828.md): Think we missed something? Simply contact us at info@southtree.com to let us know. If we can’t fix it, we're happy to provide a refund or credit. No hassle!. We accept returns within 30 days of completion of an order. Though we are not obligated to d
- [How much does it cost to ship my order to Southtree?](https://help.southtree.com/en-US/how-much-does-it-cost-to-ship-my-order-to-southtree-314831.md): The answer is: it depends! You have a couple of different options:. Each shipping option includes your Southtree Box, Safety Item Barcodes, UPS Ground Shipping Label, and Welcome Guide. For the return shipment of your Southtree Box to us, we include
- [How do I set up a return?](https://help.southtree.com/en-US/how-do-i-set-up-a-return-314839.md): We will be happy to help you get any issues with your order fixed as quickly as possible!. To get started, please contact our customer support team via email at info@southtree.com. A member of our team will be glad to look at your order and discuss p
- [Why haven't I seen an order update in a few days?](https://help.southtree.com/en-US/why-haven-t-i-seen-an-order-update-in-a-few-days-314947.md): We often say preserving your memories is more of an art than a science. Our processing time is based on our current order volume and the details of each order, such as the formats included, or if any hands-on troubleshooting is needed for each tape t
- [How can I check on my order?](https://help.southtree.com/en-US/how-can-i-check-on-my-order-314949.md): In addition to email updates, we also have a tracking system built into our website. You can check the status of your order by visiting www.southtree.com/Order-Tracking.Simply enter your order number and email address and you will be able to see real
- [Where do I send my order?](https://help.southtree.com/en-US/where-do-i-send-my-order-314963.md): Before sending in your items, be sure to place your order online first. We cannot accept orders that have not been first placed online. To get started, go to southtree.com to build your order!. After you complete that step, we will mail out a Southtr
- [What's covered by the shipping?](https://help.southtree.com/en-US/what-s-covered-by-the-shipping-314961.md): Our flat-rate shipping fee covers more than just shipping! It includes everything you need to safely pack and send in your order. The actual value is up to $69.95, depending on which shipping method you select, so it's a pretty sweet deal! For your c
- [Where are you located?](https://help.southtree.com/en-US/where-are-you-located-314957.md): Our processing facility for our mail-in service is located in Chattanooga, TN. We do all processing in-house and never send your media anywhere else.We're primarily an online company helping customers from every state digitize their home movies and p
- [Contact Customer Support](https://help.southtree.com/en-US/contact-customer-support-314953.md): We're here to help!Do you have a question but can't find an answer in our Help Center? Not a problem! For quick answers, simply contact our Customer Support Team by email here. If you prefer to speak to a representative over the phone, we offer frie
- [Is there a time limit on my order?](https://help.southtree.com/en-US/is-there-a-time-limit-on-my-order-314951.md): After you place your order, you will have one year to send your order to us! However, if you aren't able to send it in within that time frame, we can always reactivate your order for just a small fee of $9.95. If you'd like to do that with an existin
- [How do I redeem my Groupon?](https://help.southtree.com/en-US/how-do-i-redeem-my-groupon-314955.md): Redeeming your Groupon code is easy! First, locate the code on your Groupon voucher. Groupon redemption codes usually start with a G, and are followed by seven characters. Please note that we are not looking for your Groupon order number. We just nee
- [What forms of payment do you accept?](https://help.southtree.com/en-US/what-forms-of-payment-do-you-accept-314959.md): We accept all major cards including Visa, American Express, MasterCard, and Discover. We also accept PayPal and Amazon Pay. We do not accept cash or checks.To get started with your order, head over to southtree.com/order.
- [How much does it cost?](https://help.southtree.com/en-US/how-much-does-it-cost-314965.md): That's a great question! The pricing actually depends on the type of items you're wanting to convert. Here's the pricing for each type of media:. Tapes pricing - $15 per tape (price below includes cost of one output, i.e. a thumb drive, a digital dow
- [How long does it take?](https://help.southtree.com/en-US/how-long-does-it-take-314967.md): We know you are eager to be reunited with your memories!. Our estimated processing time is approximately 4-6 weeks once your order arrives at our processing facility. However, there are a number of factors that contribute to how long it takes a parti
- [How do I place an order?](https://help.southtree.com/en-US/how-do-i-place-an-order-314969.md): Great question!. It's a quick, simple process!. Head on over to www.southtree.com and decide what you would like to send in!. With Southtree, you can choose to send in Tapes, Photos, Film, or Audio. Select which option you'd like and proceed to the n
- [I have a problem with my order, what do I do?](https://help.southtree.com/en-US/i-have-a-problem-with-my-order-what-do-i-do-314863.md): We are sorry to hear that! If something is missing or not up to the proper standards, we want to fix it.Simply contact our Customer Support Team by email here. If you prefer to speak to a live representative on the phone, we offer friendly phone supp
- [Can I ship my order in multiple boxes?](https://help.southtree.com/en-US/can-i-ship-my-order-in-multiple-boxes-314707.md): We can only accept one shipment of an order. If your order doesn't fit in the box that we sent to you, no worries! You're more than welcome to find a bigger, sturdy box and ship your items in that. Just make sure you use our shipping label. However,
- [What are my shipping options, and how much do they cost?](https://help.southtree.com/en-US/what-are-my-shipping-options-and-how-much-do-they-cost-314771.md): For the initial shipment of your Southtree Box, we provide a few options:. For the second leg of shipping — return shipment of your Southtree Box to us — we include a UPS Ground shipping label. Just use this label to drop off your package at a UPS Gr
- [Can you ship to a PO Box?](https://help.southtree.com/en-US/can-you-ship-to-a-po-box-314782.md): In an effort to offer the most reliable shipping options, we do not ship to PO Boxes. At this time, we also do not ship to Hawaii or Alaska. However, we are always adding new features and services to serve as many customers as possible.
- [Can I change my shipping address?](https://help.southtree.com/en-US/can-i-change-my-shipping-address-314785.md): That depends!. We want to make sure your order is shipped to the right place, so we would be happy to help you update your return shipping address in our system. If either 1) we have not received your order or 2) your order is still in our facility a
- [What if all of my items do not fit in my Southtree box?](https://help.southtree.com/en-US/what-if-all-of-my-items-do-not-fit-in-my-southtree-box-314802.md): The shipping label included with your Southtree box is valid for any box you need to use in order to send your items to us. Please feel free to find another sturdy box to pack your order in. Then, just tape it up securely, and apply the label. Please
- [How long does it take to receive my Southtree box?](https://help.southtree.com/en-US/how-long-does-it-take-to-receive-my-southtree-box-314804.md): As soon as you hit the submit button during checkout, your order will be processed and you will receive an order confirmation number. The Southtree Team will fulfill your order and get your box shipped out within 48 hours*. Transit time will add anot
- [How do you ship my items back to me?](https://help.southtree.com/en-US/how-do-you-ship-my-items-back-to-me-315042.md): We use UPS Surepost as our standard shipping method to send your completed order back to you. This is already included as a part of our flat-rate, round-trip shipping fee for all orders! You also have the option to select an upgraded shipping method
- [How do I ship my media to Southtree?](https://help.southtree.com/en-US/how-do-i-ship-my-media-to-southtree-315044.md): Before sending in your items, be sure to place your order online. We cannot accept items that are sent in if an order has not been placed. To get started, go to southtree.com/pricing and build your order. If you've received your Southtree shipping bo
- [What will I receive back when I purchase a reel-to-reel CD set?](https://help.southtree.com/en-US/what-will-i-receive-back-when-i-purchase-a-reel-to-reel-cd-set-314689.md): Excellent question! In short, you’ll get back your original reels with all the CDs made from them. We record every reel from start to finish to ensure we capture every second of your audio, and unless that reel is blank, we make sure every second of
- [Which storage option is best?](https://help.southtree.com/en-US/which-storage-option-is-best-314705.md): We offer three different options: thumb drive, DVD/CD set, and digital download. Which one should you choose?. Each option has its own advantages! Ultimately, you're going to get the same quality with each product. Here are some of the pros of each o
- [I need my digital download link. How do I get it?](https://help.southtree.com/en-US/i-need-my-digital-download-link-how-do-i-get-it-314720.md): Your digital download link will be stored on the order tracking page here. Just use your order number and email address to access it. You'll see an update that says "Uploaded to Cloud." Click that link!. If a link hasn't been uploaded yet or you don'
- [Can you transfer my personal DVD or mini DVD to a digital file?](https://help.southtree.com/en-US/can-you-transfer-my-personal-dvd-or-mini-dvd-to-a-digital-file-314724.md): While we would love to help you duplicate, copy, or transfer your personal DVDs or mini DVDs, at this time we can only convert non-digital media. Keep an eye on our website, though! In an effort to serve our customers better, we are always adding new
- [How can I Live Chat with Southtree?](https://help.southtree.com/en-US/how-can-i-live-chat-with-southtree-314734.md): Thanks for asking!. Our Customer Support team would be happy to chat with you online! We have live chat services Monday–Friday, 8 AM–Midnight EST, and Saturday–Sunday, 9 AM–6 PM EST. You can always search for an article relevant to your concerns. If
- [Why is there blue screen on my files?](https://help.southtree.com/en-US/why-is-there-blue-screen-on-my-files-314736.md): Great question!. When we convert your items, we make sure to convert them from the very beginning to the very end. This means that if there is blank space on the originals, that will show up on the digital copies as well. These blank spaces show up o
- [Can you convert my film reels?](https://help.southtree.com/en-US/can-you-convert-my-film-reels-314742.md): Yes!. We can covert your Regular 8mm, Super 8mm, Regular 16mm, and Super 16mm film. Our process delivers wonderful transfers, allowing you to see every detail of the original film. Our process digitizes film frame-by-frame with special conversion equ
- [Why is there extra blank footage on my digital files?](https://help.southtree.com/en-US/why-is-there-extra-blank-footage-on-my-digital-files-314744.md): Excellent question!. It is very important to us that we capture every last second of your memories, so we record every tape from start to finish, from the very first second to the very last. Some people record footage for the entire tape, and some fo
- [Can you color correct my film?](https://help.southtree.com/en-US/can-you-color-correct-my-film-314746.md): Unfortunately, no. Our process is a straight 1 to 1 transfer, so the condition of your original items will dictate the quality of the finalized product. However, if you choose our digital files option, there are many great video editing programs that
- [Why does my film jump around?](https://help.southtree.com/en-US/why-does-my-film-jump-around-314748.md): Great question!. This is primarily caused by small warping in the film. Over time, humidity changes can warp the film, giving it a small curve. That curve makes it difficult to track properly through our machines, resulting in some of the jumpiness t
- [Why does my tape play fine in my player, but my DVD looks lower quality?](https://help.southtree.com/en-US/why-does-my-tape-play-fine-in-my-player-but-my-dvd-looks-lower-quality-314750.md): We are sorry to hear that!. While this issue is very rare, we do see it from time to time, primarily on VHS tapes that were recorded in a VCR. As a general rule, the best player for a tape is the player it was originally recorded in. Whether it's a V
- [My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?](https://help.southtree.com/en-US/my-usb-thumb-drive-keeps-asking-to-be-formatted-every-time-i-plug-it-in-what-should-i-do-314755.md): We can help with that!. First, do not format your USB thumb drive. This will erase the contents of the drive. Second, check your computer's operating system to make sure your computer is compatible with our USB/USB-C thumb drives. Our thumb drives a
- [How can I edit my audio digital files?](https://help.southtree.com/en-US/how-can-i-edit-my-audio-digital-files-314774.md): Great question!. Editing your audio is a great way to use your digital files to create something more. There are several different programs you can use. Chances are good that you already have one installed on your computer. The programs listed below
- [What can I do with my digital files, and how do I edit them?](https://help.southtree.com/en-US/what-can-i-do-with-my-digital-files-and-how-do-i-edit-them-314777.md): Great question!. Sadly, not all of the things we recorded back in the day are worth rewatching. The video footage you shot of your daughter's first ballet recital is absolutely precious, tear jerking, and something you'll never forget. But, the two h
- [Why can't I change the names of my files in Google Drive?](https://help.southtree.com/en-US/why-can-t-i-change-the-names-of-my-files-in-google-drive-314780.md): To perform any kinds of edits or changes to your digital files, they must first be downloaded to your computer. To download your files from Google Drive, follow these steps:. Once downloaded, we also highly recommend backing up your digital files. Th
- [What are the weird lines at the bottom of my tape?](https://help.southtree.com/en-US/what-are-the-weird-lines-at-the-bottom-of-my-tape-314792.md): That’s a great question! They are called Overscan Lines and they're related to Title Safe. Back in the heyday of analog media, not all of the information recorded on a tape ended up being viewable on your TV. Title Safe is one of three areas of older
- [Can you combine my tapes onto a single DVD?](https://help.southtree.com/en-US/can-you-combine-my-tapes-onto-a-single-dvd-314794.md): That’s a great question!. We have always found that to ensure the best quality transfer, one tape per DVD is the best bet, just to make sure everything fits properly. In addition, we also play through every tape in its entirety to make sure that ever
- [My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?](https://help.southtree.com/en-US/my-digital-files-look-jumpy-or-choppy-when-i-play-them-back-in-quicktime-what-should-i-do-314796.md): Great question!. Don't panic! Your tapes and files are just fine. Quicktime has a lot of bugs that can result in choppy or jumpy video playback. While the video formats we use are very standard, some Mac computers may have issues with video playback.
- [Why won’t my digital files work in iMovie?](https://help.southtree.com/en-US/why-wont-my-digital-files-work-in-imovie-314798.md): Great question!. There are some versions of iMovie that are compatible with MP4 files and some that are not. Newer versions of iMovie have added support for working with MP4 files, specifically with the particular video codecs we use to encode your d
- [What is optical sound, and can you capture it from my 8mm or 16mm film reels?](https://help.southtree.com/en-US/what-is-optical-sound-and-can-you-capture-it-from-my-8mm-or-16mm-film-reels-314800.md): That's an excellent question!. Sound on film is rare. Optical sound on film is the rarest of them all — a relic of a bygone era that was niche in its own time. Unfortunately, it is not something we are currently able to process. Optical sound for 8mm
- [What is tracking?](https://help.southtree.com/en-US/what-is-tracking-314813.md): In the simplest definition, tracking helps fine tune your tape's speed during playback. Tracking on your tape is important because it helps ensure that it plays safely and smoothly. Good tracking depends precisely on the distance between certain comp
- [Do you offer bulk pricing?](https://help.southtree.com/en-US/do-you-offer-bulk-pricing-314815.md): Southtree is the industry leader in digitally preserving analog media, with over a decade of experience. We've been trusted by countless families, museums, governments and universities to digitally preserve their analog media. Our pricing is extremel
- [How do I play my DVDs/CDs?](https://help.southtree.com/en-US/how-do-i-play-my-dvds-cds-314830.md): Our DVDs are standard, and work in any DVD player. While it is possible that our DVDs will work on Blu-ray players (if those players are formatted to play DVDs), gaming consoles, or DVD-capable computers, it is not universal and depends on the speci
- [What are the film reel sizes you accept?](https://help.southtree.com/en-US/what-are-the-film-reel-sizes-you-accept-314841.md): Film reels come in a range of sizes, but the most common are 3", 5", and 7". The largest film reel we can digitize is 10.5" in diameter. We digitize every consumer format of film created, including 8mm, Super8, 16mm, and Super16. Film pricing stays t
- [Can I add a USB thumb drive to my order?](https://help.southtree.com/en-US/can-i-add-a-usb-thumb-drive-to-my-order-314843.md): Have you already placed your order but changed your mind?. No worries! Just reach out to our Customer Support Team at info@southtree.com. Include your order number in the subject line, and let them know you'd like to add a thumb drive. We will take i
- [Can I submit multiple promo codes on a single order?](https://help.southtree.com/en-US/can-i-submit-multiple-promo-codes-on-a-single-order-314847.md): Unfortunately, no.We are not able to combine promo codes -- there's a limit of one per order. This includes voucher codes such as Groupons.However, giving the gift of Southtree is a great idea! If you have multiple codes and only need one, we would d
- [Can you scan old newspaper or yearbook articles?](https://help.southtree.com/en-US/can-you-scan-old-newspaper-or-yearbook-articles-314849.md): Unfortunately, no. We are unable to scan old newspaper clippings, yearbook articles, birthday cards, diplomas, or any non-photo artifact. However, keep an eye on our website! In order to serve our customers better, we are continually updating the pro
- [I would like to change or add items to my order. What should I do?](https://help.southtree.com/en-US/i-would-like-to-change-or-add-items-to-my-order-what-should-i-do-314851.md): If you have not shipped your order to us yet, we can definitely help with that!Simply contact our Customer Support Team by email at info@southtree.com. Or, if you'd prefer to speak to a representative, call us at (800) 656-6032.If you have already sh
- [Do you transfer mini audio cassettes?](https://help.southtree.com/en-US/do-you-transfer-mini-audio-cassettes-314912.md): Absolutely!We convert the following audio formats:. We can convert your mini audio cassettes to thumb drive, digital download through Google Drive, or CDs you can listen to on your CD player. If you opt for a USB thumb drive or digital download, we p
- [Can you fix the tracking on tapes?](https://help.southtree.com/en-US/can-you-fix-the-tracking-on-tapes-314812.md): Let's face it, tapes can degrade over time. The magnetic media within tapes will gradually lose their charge in a process called remanence decay. But this is just one of the many ways VHS tapes can fade over time, causing issue with their tracking ab
- [Can you convert my videotapes?](https://help.southtree.com/en-US/can-you-convert-my-videotapes-314855.md): Yes! We convert all consumer format tapes!Here's a full list of formats that we digitize. If you don't know exactly what you have, don't worry! Chances are we've got you covered.Here's a list of what we currently digitize:. Each tape is converted to
- [I have a complaint. Who can I talk to?](https://help.southtree.com/en-US/i-have-a-complaint-who-can-i-talk-to-314853.md): We are here to help!. Simply contact our Customer Support Team by email via info@southtree.com or by phone at (800) 656-6032. Our phone support hours are 9am to 5pm EST from Monday to Friday. Just let us know your order number and a brief description
- [Can I mix and match my formats and add ons?](https://help.southtree.com/en-US/can-i-mix-and-match-my-formats-and-add-ons-314857.md): Traditional Southtree boxes are set up for a single type of media (tapes, film, audio, or photos). You can certainly mix different item types within the same format. For example, if you select the 'Tapes' box you can include VHS tapes, 8mm tapes, and
- [Do you convert floppy discs to digital?](https://help.southtree.com/en-US/do-you-convert-floppy-discs-to-digital-314859.md): Unfortunately, no.At this time, we are unable to process this type of media format.However, keep an eye on our website! In order to serve our customers better, we are continually updating the products and services we offer. While we may not be able t
- [Can you convert beta tapes?](https://help.southtree.com/en-US/can-you-convert-beta-tapes-314861.md): Yes, we can convert your Betamax tapes to thumb drive, DVD, or digital download through Google Drive!Please note: we do not convert Betacam or BetaSP tapes at this time.
- [Did you receive my order?](https://help.southtree.com/en-US/did-you-receive-my-order-314865.md): Once your order is received in our facility, we will send an email notification immediately to let you know it has been received. As your order moves through our plant, we will send you emails every step of the way, keeping you updated at every turn.
- [Can you ship to an APO or FPO?](https://help.southtree.com/en-US/can-you-ship-to-an-apo-or-fpo-314868.md): Unfortunately, we are unable to ship to Army, Air Force, or Fleet Post Offices at this time. This is something we are still working on. However, we are always making changes and updating where we ship. Please keep an eye out on our website for future
- [I moved. How do I update my shipping address?](https://help.southtree.com/en-US/i-moved-how-do-i-update-my-shipping-address-314876.md): Moving can be stressful, but changing your mailing address isn't!Simply contact our Customer Support Team by email at info@southtree.com. Let us know your order number and your new address. We'll get the information updated for your order in a flash!
- [What are all these output formats I can select for my order?](https://help.southtree.com/en-US/what-are-all-these-output-formats-i-can-select-for-my-order-314873.md): From your daughter’s first steps to her first science fair, from the infamous burnt-turkey Thanksgiving of ‘88 (you’re not pointing fingers) to the secret recording of your brother’s Elvis impersonation in full jumpsuit regalia, your family history i
- [Can I get copies or duplicates of my DVDs/CDs?](https://help.southtree.com/en-US/can-i-get-copies-or-duplicates-of-my-dvds-cds-314869.md): Yes!If you have not yet sent in your items for digitization, please contact Customer Service to add additional copies to your order. Multiple DVD/CD Sets will provide extra copies of each item you send in. This is a great option if you want to give c
- [What do I do if my voucher code has expired?](https://help.southtree.com/en-US/what-do-i-do-if-my-voucher-code-has-expired-314872.md): If your voucher has passed its expiration date, it is still valid for the amount paid to purchase it. You may still use the redemption code to apply that value to your order!. If you are experiencing issues with your voucher code, we'd love to assist
- [Do you restore old photos?](https://help.southtree.com/en-US/do-you-restore-old-photos-314878.md): Unfortunately, no.Restoring old or damaged photos is not a service that we offer at this time.However, once your photo files are downloaded to your computer, you can easily drag and drop to reorganize, create folders, and rename the individual images
- [How should I package my order for shipment?](https://help.southtree.com/en-US/how-should-i-package-my-order-for-shipment-314880.md): Use our Southtree shipping box. When it comes to sealing the box, more tape is better than less. You really want to make sure everything stays inside during transit. Covering any gaps created by the flaps of the box with tape is a great way to ensure
- [What kind of packaging should I use to ship my order?](https://help.southtree.com/en-US/what-kind-of-packaging-should-i-use-to-ship-my-order-314882.md): Use our Southtree shipping box! When it comes to sealing the box, more tape is better than less. You really want to make sure everything stays inside during transit. Covering any gaps created by the flaps of the box with tape is a great way to ensure
- [How do I enter my voucher code?](https://help.southtree.com/en-US/how-do-i-enter-my-voucher-code-314884.md): Entering your voucher code is easy!. Voucher codes are valid for any of our conversion services up to the dollar amount they are worth. To use your voucher code, first, choose what format you want to digitize. Second, count how many of that format yo
- [What type of turn around time can I expect?](https://help.southtree.com/en-US/what-type-of-turn-around-time-can-i-expect-314886.md): Standard processing time is estimated at 4-6 weeks once your order arrives at our processing facility.We believe in quality, so we do everything by hand and we won’t compromise. We want to ensure the best quality digitizing experience.Certain special
- [What do I do if I see an unauthorized charge to my credit card?](https://help.southtree.com/en-US/what-do-i-do-if-i-see-an-unauthorized-charge-to-my-credit-card-314888.md): We are very sorry. An unauthorized charge is never something we intend, and we want to help you get it sorted out right away.If there is a charge to your card that you did not authorize, please contact our Customer Support team by email at info@south
- [Do you convert commercial material?](https://help.southtree.com/en-US/do-you-convert-commercial-material-314890.md): Yes! If you own a legal copy, we can create one digital backup of your footage on thumb drive, DVD, or digital download through Google Drive.To get started on your order, visit southtree.com.
- [What is your process to convert film? What is the quality like?](https://help.southtree.com/en-US/what-is-your-process-to-convert-film-what-is-the-quality-like-314892.md): We are very proud of our film digitization process! We think it's the best way to create high quality videos, minimizing some of the jumpy, flickery effects we found common in other film transfers. We use a special frame-by-frame scanning technique t
- [How do I talk to someone?](https://help.southtree.com/en-US/how-do-i-talk-to-someone-314894.md): We're here to help!Do you have a question but can't find the answer in our Help Center? If you prefer to speak to a representative, we offer friendly phone support at (800) 656-6032. Our phone support hours are 9am to 5pm EST from Monday to Friday. C
- [How do I apply a coupon to my order?](https://help.southtree.com/en-US/how-do-i-apply-a-coupon-to-my-order-314896.md): Applying a coupon to your order is easy!. Coupon codes are valid toward any of our services, up to the dollar amount they are worth. First, choose what you want to digitize. Second, count how many items you have and select the right bundle for your n
- [How do I log in to the Cloud to watch my videos online?](https://help.southtree.com/en-US/how-do-i-log-in-to-the-cloud-to-watch-my-videos-online-314898.md): At Southtree, we love to innovate. Our Southtree Cloud™ storage service was built because so many customers were asking us for a solution to more securely store and more easily access their home movies online.Logging in is super easy!First, log into
- [What do I do if my Groupon voucher code has expired?](https://help.southtree.com/en-US/what-do-i-do-if-my-groupon-voucher-code-has-expired-314900.md): Your Groupon is still valid for the paid value. If you are experiencing issues with your Groupon code, we'd love to assist you. Just email our Customer Support Team at info@southtree.com. Be sure to include a copy or photo of your voucher itself (inc
- [What is your location?](https://help.southtree.com/en-US/what-is-your-location-314901.md): We are located in Chattanooga, TN. All work is done in-house at our facility. We never outsource work to any other company or location.
- [Are you able to transfer adult material?](https://help.southtree.com/en-US/are-you-able-to-transfer-adult-material-314903.md): No.We are unable to transfer violent, graphic or sexually explicit content from any materials, including audio and videotapes, film reels, photos, negatives, or slides.
- [How many film reels fit on a DVD?](https://help.southtree.com/en-US/how-many-film-reels-fit-on-a-dvd-314905.md): The maximum amount of film footage we include on a DVD is approximately 2 hours, or about 1200 feet of film.If you want to be able to edit your film, purchasing a thumb drive or digital download with your order will provide .mp4 files that you can ma
- [What is the scan resolution of your photos?](https://help.southtree.com/en-US/what-is-the-scan-resolution-of-your-photos-314909.md): That's an excellent question! Resolution for Photo digital files is measured in DPI, or Dots Per Inch. We use several different processes to scan your photos, depending on what scanning method is best, and minimum DPI standards they must meet:. Click
- [How can I track my order?](https://help.southtree.com/en-US/how-can-i-track-my-order-314913.md): You can always check the status of your order by visiting our order tracking page. Simply enter the order number found on your barcodes (not the "T" number) and email address! You will be able to see real time updates on where you order is in product
- [What is your phone number?](https://help.southtree.com/en-US/what-is-your-phone-number-314915.md): We would love to talk to you!Do you have a question but can't find the answer in our Help Center? If you prefer to speak to a representative, we offer limited phone support at (800) 656-6032. Our phone support hours are 9am to 5pm EST from Monday to
- [Do you offer donations to organizations?](https://help.southtree.com/en-US/do-you-offer-donations-to-organizations-314917.md): Yes!We love supporting great causes and people making a positive impact in the world.If you'd like us to consider supporting your organization, please visit this link and fill out our request form.If it sounds like a good fit, someone will reach out
- [How do I cancel my Cloud Service?](https://help.southtree.com/en-US/how-do-i-cancel-my-cloud-service-314921.md): We are sad to see you go! Our Southtree Cloud™ service was built because so many customers were asking us for a solution to store and access their home movies online easily and securely. We've built in some amazing features and plan to roll out many
- [Can I combine different formats in my order?](https://help.southtree.com/en-US/can-i-combine-different-formats-in-my-order-314970.md): Certainly!You can customize your order in any way to suit your individual needs.We convert almost all consumer formats for videotapes, photos, film reels, and audio. If you bought it from a big box store, odds are we can digitize it!Here's a full lis
- [Do you convert vinyl records?](https://help.southtree.com/en-US/do-you-convert-vinyl-records-314979.md): Unfortunately, no.At this time, we are only able to convert the following audio formats:. However, keep an eye on our website! In order to serve our customers better, we are continually updating the products and services we offer. While we may not be
- [Will my audio tracks be separated?](https://help.southtree.com/en-US/will-my-audio-tracks-be-separated-314981.md): No, we do not offer track separation.To achieve the best quality and consistency, we offer a one-to-one transfer for audio cassette tapes. Each side of the tape is carefully recorded from beginning to end in one take to ensure we never miss a beat. T
- [Do you convert audio reel-to-reel?](https://help.southtree.com/en-US/do-you-convert-audio-reel-to-reel-314983.md): Absolutely!We convert the following audio formats:. We can convert audio reel-to-reels to CDs, which you can listen to using any CD player, and even upload to your computer. Or, if you opt for a USB thumb drive or digital download, we provide high qu
- [Do you transfer micro audio cassettes?](https://help.southtree.com/en-US/do-you-transfer-micro-audio-cassettes-314985.md): Absolutely!We convert the following audio formats:. We can convert your micro audio cassettes to thumb drive, digital download through Google Drive, or CDs you can use with any CD player. If you opt for a USB thumb drive or digital download, we provi
- [What format are audio cassettes converted to?](https://help.southtree.com/en-US/what-format-are-audio-cassettes-converted-to-314987.md): We can convert your audio cassettes to a thumb drive, digital download through Google Drive, or CDs you can use with any CD player. If you opt for a thumb drive or digital download, we provide high quality .WAV files for you to listen to on any devic
- [Can you convert my audio format?](https://help.southtree.com/en-US/can-you-convert-my-audio-format-314989.md): Yes!We convert several types of consumer format audio to thumb drive, digital download through Google Drive, or CD.We convert the following audio formats:. For Reel-to-Reel Audio, we can do both 2 Track and 4 Track tape.We are currently not able to p
- [Do you convert photos to CD?](https://help.southtree.com/en-US/do-you-convert-photos-to-cd-314991.md): We convert many different kinds of consumer format photos!We convert the following photo formats:. Through our delicate scanning process, we will convert your slides to digital JPEG format and save them to a photo disc or USB thumb drive.The photo di
- [Will you keep my photos in chronological order?](https://help.southtree.com/en-US/will-you-keep-my-photos-in-chronological-order-314993.md): We are excited to help you preserve your photos!. We use a variety of scanners and equipment for each order, to ensure the highest quality conversion for your photos, slides, and negatives. Some photos tend to be more finicky than others and may requ
- [Do you have bulk pricing for photos?](https://help.southtree.com/en-US/do-you-have-bulk-pricing-for-photos-314994.md): We do!. The Caboodle is a bulk pricing option for up to 1,000 images. This can be a combination of photos, slides, or negatives. The Caboodle is priced at $549.95. If you're ready to order, head on over to https://southtree.com/order.
- [Can you convert my 35mm negatives?](https://help.southtree.com/en-US/can-you-convert-my-35mm-negatives-314995.md): Yes! We're able to digitally scan your 35mm negatives and create digital JPEG images of your photos!We can process the following photo formats:. All of our negatives are scanned at 2400 DPI, or approximately 12 Megapixels. This captures all of the de
- [Can I edit my photos once I receive them back?](https://help.southtree.com/en-US/can-i-edit-my-photos-once-i-receive-them-back-314996.md): Yes!If you select the digital download or thumb drive, you will be able to download your images to your computer for editing, storing, or sharing. There are many excellent programs out there to edit and share your photos!
- [What is the photo resolution?](https://help.southtree.com/en-US/what-is-the-photo-resolution-314998.md): Resolution for Photo digital files is measured in DPI, or Dots Per Inch. The inch measurement comes from the size of your original media. We use several different processes to scan your photos, depending on what scanning method is best, and minimum D
- [Will you clean my photos before scanning them?](https://help.southtree.com/en-US/will-you-clean-my-photos-before-scanning-them-315000.md): We do not offer an extensive cleaning of images sent in to be digitized. We recommend cleaning them before you send your order to us.
- [Do I need to take photos out of the albums?](https://help.southtree.com/en-US/do-i-need-to-take-photos-out-of-the-albums-315002.md): Yes! We cannot process photos if we receive them in photo albums.Because of the variety of equipment needed to digitize your images, we recommend sending your images loose-leaf. This will help ensure that you receive the highest quality scan from you
- [How should I organize my photos?](https://help.southtree.com/en-US/how-should-i-organize-my-photos-315004.md): When sending in your photos, it's best to stack them neatly together, in groups of 25 looseleaf photos, in sealed Ziploc bags. This will minimize any moisture that might affect them during transport.Once we begin digitizing your photos, keep in mind
- [Can you convert my photos? Is it a high quality transfer?](https://help.southtree.com/en-US/can-you-convert-my-photos-is-it-a-high-quality-transfer-315008.md): Yes! We convert consumer photo prints up to 8.5" x 11", 35mm and 126 slides, and 35mm negatives; 25 photos, slides, or frames counts as one item. Your photos will be scanned so you can see every detail of the original photo. We deliver your photos in
- [Can you capture sound from my 8mm, super 8, or 16mm film reels?](https://help.southtree.com/en-US/can-you-capture-sound-from-my-8mm-super-8-or-16mm-film-reels-315010.md): The majority of film is inherently silent. Anyone remember The Artist starring Jean Dujardin and Bérénice Bejo? In some instances, 8mm, Super8, and 16mm film may contain a magnetic sound strip, right on the edge of the film. It's a light brown color,
- [Can each reel go on its own DVD?](https://help.southtree.com/en-US/can-each-reel-go-on-its-own-dvd-315012.md): Unfortunately, we do not offer conversion of reels onto separate DVDs. The maximum amount of footage we place on one DVD is 2 hours, or about 1200 feet of film.If you are wanting the ability to edit your film, we recommend purchasing a thumb drive or
- [How should I organize my film reels?](https://help.southtree.com/en-US/how-should-i-organize-my-film-reels-315013.md): If you have selected to have your films converted to DVD, we recommend barcoding them in the order in which you'd like them to appear on the disc. If you have selected the thumb drive or digital download, each film will be converted to its own digita
- [Will you edit, improve, enchance, or restore my items?](https://help.southtree.com/en-US/will-you-edit-improve-enchance-or-restore-my-items-315014.md): Unfortunately, no. That is not something we offer at this time. While our process delivers wonderful transfers, preserving the integrity of what is present on the original items, the condition of your original media will determine the quality of the
- [Can you convert my 8mm, 9.5mm, or 16mm film?](https://help.southtree.com/en-US/can-you-convert-my-8mm-9-5mm-or-16mm-film-315016.md): We can convert your old home movie film reels to thumb drive, digital download through Google Drive, or DVD.We currently digitize the following formats:. At this time we do not convert Regular 9.5mmm Super 9.5mm, or 35mm film.
- [Will I get DVDs and CDs when I add a thumb drive?](https://help.southtree.com/en-US/will-i-get-dvds-and-cds-when-i-add-a-thumb-drive-315018.md): No. If you only purchase a thumb drive, you will not receive DVDs or CDs. In order to receive both, you'll need to add both the DVD/CD Set and thumb drive to your order.
- [Are you able to transfer explicit material?](https://help.southtree.com/en-US/are-you-able-to-transfer-explicit-material-315020.md): No.We are unable to transfer graphic or sexually explicit content from any materials including videotapes, film reels, photos, negatives, and slides.
- [How much does it cost to convert tapes?](https://help.southtree.com/en-US/how-much-does-it-cost-to-convert-tapes-315022.md): Great question!. Tape conversion is $15 per tape, plus the cost of the outputs you want to receive back. The price below includes cost of one output (i.e. a thumb drive, a digital download, or a DVD/CD set). Tape pricing stays the same, regardless of
- [Do you rewind tapes?](https://help.southtree.com/en-US/do-you-rewind-tapes-315024.md): Don't worry if your tapes aren't rewound!We want to make sure each tape is transferred in its entirety, so we always rewind each tape before the transfer. This process happens when our team diligently inspects your tapes.
- [How do I cancel my order?](https://help.southtree.com/en-US/how-do-i-cancel-my-order-315026.md): We are here to help! Send a brief email to info@southtree.com explaining why you'd like to cancel, and one of our agents will get back to you within 1–2 business days. If you would prefer to speak to a representative, call us at (800) 656-6032. Our p
- [Do you ship to Canada?](https://help.southtree.com/en-US/do-you-ship-to-canada-315027.md): Currently, Southtree only offers services to the continental US.
- [Do you transfer Mini DVDs to standard DVDs?](https://help.southtree.com/en-US/do-you-transfer-mini-dvds-to-standard-dvds-315028.md): Unfortunately, at this time, we are unable to transfer Mini DVDs to standard DVDs.However, we do currently convert:. Keep an eye on our website! In order to serve our customers better, we are continually updating the products and services we offer. W
- [Will my DVD play in my Blu-ray player?](https://help.southtree.com/en-US/will-my-dvd-play-in-my-blu-ray-player-315029.md): While it is possible that our DVDs will work on Blu-ray players (if those players are formatted to play DVDs), it is not universal and depends on the specifics of the functionality of the system or brand you are using.
- [What if my tape is over 2 hours?](https://help.southtree.com/en-US/what-if-my-tape-is-over-2-hours-315031.md): No worries — we've got you covered!Each tape is converted to its own DVD or digital file. Some longer tapes may require multiple discs or digital files. You can learn more about this here.
- [Do the DVDs include chapters or title screens?](https://help.southtree.com/en-US/do-the-dvds-include-chapters-or-title-screens-315033.md): Your DVDs will include automatic chapter markers at 10-minute intervals. This is for quick scanning through your content. We do not provide custom chapter markers or title screens. Your DVD will play back the same as your original tape.
- [Can you convert foreign tapes?](https://help.southtree.com/en-US/can-you-convert-foreign-tapes-315035.md): Yes!We can convert your foreign (PAL or SECAM) videos to US (NTSC) DVDs. Foreign conversions are included in the prices of your conversions! If you are sending PAL or SECAM tapes, please be sure to mark those tapes with a sticky note so our team know